On Thursday, June 26th 2014, I presented at the Metro SIG (Special Interest Group) on Reference with the topic of Social Media in Reference. I discussed the Graduate Center’s use of our liaison relationship structure to introduce a model for reference service focused on individual relationships and enhanced by Social Media. The majority of the conversation was on the Staff Photo Project and a larger conversation on Social Media.

The Presentation Slides can be viewed here: Librarians as Friends: Social Media and Reference

Notable Points Included:

• The Staff Photo Project
• Social media Tools including the Library Blog, Digital Signs, Audio-files, Collaborative Relationships, and the CUNY Commons Social Media platform
• Examination of what other libraries have done
• The Photo-Process: Collaborations, Challenges, and Benefits of photo-taking
• Considerations for sign deployment
• How the Photo Project has led to shifts in library service.